1.)  I can’t see the movies in MCinema?
You are using an MAC computer, so please downlaod the following tool:
MAC-Tool für Windows Media Player 9

Are you using an PC under Windows and the browers IE8 please check your
security settings into "medium". Maybe this graphic helps you to understand:
Graphic

2.) Can I save the movies on my computer HDD?
No, you can only download the picture galleries.

3.) How can I cancel my member ship?
Please click an „Cinema Cash“ and on
„CUSTOMER SERVICES / CANCEL  MEMBERSHIP“ and follow the instructions.

4.) More information about billing, canceling, costumer support, data privacy
you’ll find on CCBill support